Last updated: September 24 2019
We have always safeguarded your personal information and recognize our duty to handle your data in a responsible manner. We do not and will not sell your data to third parties.
This Policy applies to the use of the technostrobe.com website. Please read it carefully in order to understand when you may provide personal information to us and how Technostrobe uses the Personal Information provided. By using our Website, you agree to the use of your personal information as described in this Policy. The terms “we”, “us” or “Technostrobe” are each intended as a reference to Technostrobe inc.
To make this Policy as clear as possible, we have determined the occasions when a user would potentially share personal information with Technostrobe. The Policy is therefore divided as follows:
- Learning about Technostrobe
- Transactions with Technostrobe
- Employment opportunities at Technostrobe
- Contacting Technostrobe’s customer service
We have then added different sections explaining in more detail how your personal information is used, how and when it might be shared, how you can access it and control your personal information, the ways we make sure your information is safe, and how to contact us.
Learning about Technostrobe
As you look into your needs and gather information regarding what Technostrobe can do for your business, you may visit our website or voluntarily provide us with personal information, such as your name and your email address when contacting us.
You may also provide information online via cookies or similar technologies when you visit our website. Cookies are files that hold a small amount of data about a certain user. That data may include an anonymous unique identifier. They are stored on the user’s computer or other devices’ hard drive. Cookies allow us to tailor your user experience whenever you visit our website.
The data collected may include the type of browser you are using to access our website, the page you were on before heading to our website, the amount of time you spend on our website, the pages you decide to visit, as well as the date and time you are accessing our website on.
We collect: first name, last name, email address, title, phone number (as well as any other information you provide us when contacting us), Internet Protocol (“IP”) address, and information provided by cookies or similar technology, such as the type and version of browser you are using to access our website, the page you were on before heading to our website, the amount of time you spend on our website, the pages you decide to visit, as well as the date and time you are accessing our website on.
Why: The data collected allows us to analyze how our website is used and accessed in order to increase our website’s functionality and ultimately, optimize it to better meet our users’ needs. It also allows us to accompany you in the process of learning more about us and to ensure you receive a high standard of service when you first contact us.
Legal basis: necessary for our legitimate interests
Please note that the collected data does not allow us to personally identify you.
To learn more about third-party cookies as well as the third-party services we do business with, you may consult our complete list of third-party services in the “Whom we may disclose your information to and why” section of this Policy.
Transaction with Technostrobe
Once you have gathered enough information about Technostrobe, you may decide to do business with us, by filling out a purchase order form on our website or by contacting us directly. When ordering, you will be asked to provide personal information such as your first name, your last name, and your email address.
We collect: your first and last name, email address, shipping address, phone number, birth date, and payment information.
Why: we use this information to complete your registration, to open and manage your account, to finalize your order, to process your payments, to fulfill the obligations we have towards you, and to contact you, amongst other things, during promotional campaigns.
Legal basis: performance of a contract and legitimate interests
Note that if you refuse to provide us with the personal information we ask for, we will not be able to fulfill your demand and to process, for instance, your order or to open an account for you.
Employment opportunities at Technostrobe
When you decide to apply to work with us, we will ask you to provide us with some personal information to be able to process your application.
We collect: your first name and last name, phone number, email address, your resume, your professional history, your qualification and any relevant references you might have.
Why: We use this information to study your application and to reply to it, if applicable.
Legal basis: necessary for our legitimate interests and yours (to apply to a job in our business)
Contacting Technostrobe’s customer service
From time to time, you may decide to contact our customer service. To be able to offer you the best assistance possible, we may collect certain data from you.
We collect: contact information such as your first and last name, email address, and the content of your communications with our customer service department.
Why: we collect this information to identify you, to give you the best assistance possible and to fulfill your demand or answer your questions.
Legal basis: necessary for our legitimate interests and yours (to fulfill your demand or answer your question)
HOW WE USE YOUR PERSONAL INFORMATION
We use the data we collect to improve and personalize your experience on our website. We also use the data we collect to communicate with you about your account or to inform you of any relevant news.
We use your data for the following purposes:
- To improve our website by developing new features, doing research and maintaining the current performance of our website;
- To offer you the best customer support there is;
- To guide our business decisions;
- To communicate with you, whether for marketing, advertising or account maintenance purposes. For instance, we may contact you by email to notify you of newly available features on our website;
- To ensure we respect the contractual and legal obligations we have towards you;
- To update our files.
WHOM WE MAY DISCLOSE YOUR INFORMATION TO AND WHY
We do not and will not sell personal information about our users, We only disclose your data as authorized in this Policy. We may however share information with the following types of parties:
Third-party vendors: we may disclose your personal information to third-party vendors. For instance, we may share some of your data with banking institutions (to process certain payments), our external team of web developers or with our IT providers.
In general, the vendors we use will only collect, use and disclose your information as necessary to provide the services they offer, such as email communications or website hosting.
However, please note that certain third-party vendors have their own privacy policies when it comes to the data we are required to provide when using their services. As for those vendors, we suggest you take the time to read their privacy policies to allow you to understand how your information will be processed.
List of third-party vendors
Act! Swiftpage (customer relationship management) – États-Unis) : https://www.act.com/privacy-policy/
- Swiftpage ACT! LLC is part of the EU-US Privacy Shield.
Argeweb (hosting– Netherlands) : https://www.argeweb.nl/over-argeweb/privacy-verklaring/
Google (analytics – United States) : https://support.google.com/analytics/answer/6004245
Rapide.net (hosting- Canada) : https://www.rapidenet.ca/politique-de-confidentialite.php
- Canada is considered to have an adequate level of protection of personal data transferred from the European Union by the European Commission.
- OVH (hosting – Canada) https://www.ovhcloud.com/fr-ca/
Parties with whom it might be legally necessary: we may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Conform with the law or with any legal proceedings;
- Protect the rights or property of Technostrobe;
- Protect the safety of our website, our users, and their data.
Parties who might take part in a financial transaction with Technostrobe: we may transfer your data in the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of Technostrobe. We will only do so if the party acquiring your information agrees to comply to the terms of this Policy.
Please note that you may have to leave our website by clicking on certain links on our website. We do not assume any responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.
Data protection laws give you certain rights in relation to your information. You can, amongst other things,
- Ask us for access to your data in order to verify it. Note, however, that we reserve the right to ask you for additional information to prove your identity;
- Ask us to modify or correct your data;
- Ask us to erase the personal data we have in our possession, unless we are required to keep it in order to comply with legal obligations, for instance;
- Oppose the processing of your data, unless we have legitimate reasons that would outweigh your rights or interests or if we need to continue to process such data for the establishment, exercise or defense of a legal claim;
- Ask us to limit the processing of your data if it is incorrect, if you think our processing of it is illegal or if we no longer need to process your data, but need to keep it for legal purposes;
- Ask us for your personal data in an accessible format;
- Withdraw your consent to the processing of your personal data;
- Make a complaint to the competent authority if you believe that we are processing your data in violation of applicable data protection laws.
HOW TO ACCESS AND CONTROL YOUR DATA
You may verify, modify or delete your personal information by sending us an email to [email protected]. We will reply to your demand as soon as we can. Please make sure you provide us with enough information to be able to identify you and fulfill your demand.
WHERE YOUR DATA IS STORED
Your personal information is stored locally on our servers in Côteau-du-Lac, Canada as well as on Rapid.net’s servers, located in Beauharnois, Canada. Your data may also be stored on Argeweb’s servers, located in the Netherlands.
HOW LONG WILL YOUR DATA BE KEPT FOR
We will retain all information collected as long as it is necessary to achieve the purposes for which we collected it or for other essential purposes such as compliance with legal obligations. As long as your account is active, we will keep your personal information on our systems. We will also dispose of your data if you decide to withdraw your consent. Once your data is deleted, you will receive confirmation that your request has been fulfilled.
We take reasonable precautions and follow industry best practices to ensure that your personal information is protected and that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed in an inappropriate manner.
For example, our website has a 256-bit Secure Sockets Layer (SSL) certificate. We also use a variety of tools to monitor potential “brute force” attacks, to ensure that our systems are always up-to-date and that your data is backed up on a regular basis.
Internally, we also ensure that access to your personal information is restricted to Technostrobe personnel for whom this access is necessary for the performance of their duties. Note that access to data stored on our CRM can only be achieved by using individual passwords.
You can also browse our list of third-party providers to learn more about their security measures.
If you have any questions about the security of your personal information, please send us an email to [email protected]
AGE OF CONSENT
We do not solicit or knowingly collect personally identifiable information from minors. If you are a parent or guardian and you are aware that your minor has provided us with personal information, please contact us. If we become aware that we have collected personal information from minors without verification of parental consent, we will delete any personal information we might have collected.
QUEBEC PRIVACY COMMISSIONER’S OFFICE (COMMISSION D’ACCÈS À L’INFORMATION DU QUÉBEC)
If you are not satisfied by Technostrobe’s response following a request regarding the access of your personal information, you may contact the Quebec Privacy Commissioner’s Office, the public authority in charge of overseeing personal information handling practices in Quebec.
500, boul. René-Lévesque West
Montreal (Quebec) H2Z 1W7
Phone number: 514 873-4196
Fax number : 514 844-6170
Toll-free number: 1 888 528-7741
Email address: [email protected]
COMPETENT EUROPEAN AUTHORITIES
If you are not satisfied with our response following a request regarding your personal information, you may, if you are a European resident, contact the relevant supervisory authority to lodge a complaint. You will find a list of these authorities here.
QUESTIONS AND CONTACT INFORMATION
If you wish to: access, correct, modify or delete any personal information that we have about you, file a complaint, or if you simply want to have more information, you may contact us at one of the following addresses:
Attention : Max Liszkowski (data protection officer)
65 Herbert O’Connell
Côteau-du-lac, Quebec, J0P 1B0, Canada
Attention: Christian Buddemeyer (data protection officer)
‘S Gravendijckseweg 23
2201 CZ Noordwijk, Netherlands